Terms and Conditions - Amended (15/11/2017)
1. Supported File Formats and Artwork
Artwork supplied by customer must be in print ready format with high resolution images and / or vector outlines, otherwise an additional artwork set-up charge may apply.
We only accept following artwork formats: .ai, .eps, .cdr, .pdf
Note many file formats eg. Microsoft Word (.doc), Exel (.xls), Powerpoint (.pptm) and other various office suite packages can be saved as .pdf files and this will prevent any change in layout other than scale when these files are being printed. Many images from these formats will not be of very high resolution and cannot be guaranteed to be print friendly.
Note while our digital equipment supports the Pantone reference system we cannot guarantee 100% matches on all Pantone colours due to the wide range of substrates, laminates, inks and printing profiles in use, however we will try to match the colours as close to original reference colours supplied as possible.
2. Delivery and Carriage
A.) Delivery or lead times can vary substantially. If you have deadline to meet please tell our staff at the outset of your enquiry.
B.) Average Delivery times are as follows*
Engraved Nameplates: 10 -15 working days
Small Sign Orders: 4 - 10 working days
Dye Sublimated Nameplates: 3 - 8 working days
Banners: 3 - 6 working days
Rubber Stamps: 2 - 4 working days
Display Products: 3 - 10 working days
Large projects: 4 - 6 weeks
*These are guidelines only and may wary from time to time depending on a current workload in the workshop and busy times. Check details with staff before placing an order if you have a tight deadline that must be met.
C.) We recommend where possible we deliver or the customer collects their goods.
D.) Due to frequent damage we will not accept any responsibility for the transport of notice boards, dry wipe boards, honours boards and some plastic display products.These items should be collected by the customer.
3. Important Production Notes
A.) Artwork will be supplied for all signs prior to production after customer has confirmed or forwarded ALL content and information necessary to complete the order.
B.) Artwork must be approved by email before we commence work.
C.) Failure to do so will lead to a delay in production.
D.) The customer is responsible for checking all layout, spelling and content in artwork.
E.) Delivery times are taken from the date / time of approval of your artwork and once PO is issued or a deposit is paid for the following order. Delay in payment or artwork approval may delay production of your order which may in some cases mean we could not guarantee certain projects done on their given deadlines.
F.) We cannot take responsibility for low resolution images or poor artwork sent for inclusion in your signs. We can notify you of the low image resolution, but if you wish to proceed with the following we take no responsibility with dissatisfaction of the final product.
G). Instructions to proceed will be understood as acceptance of our trading terms and conditions.
H.) All goods supplied are subject to a reservation of title clause.
I.) All quotes valid for 30 days only, you may require new quote issued if you come back to us after 30 day period as our retail prices or cost of material may go up or down.
4. Payment Terms
A.) A 50% deposit or full payment must be received prior production with all non account orders.
B.) Full payment required prior to collection or dispatch of orders.
C.) Laser, Maestro, Visa and Mastercard cards accepted.
D.) For convenience we accept card payments by phone.
E.) We can only accept company cheques from existing customers with a proven track record.
F.) All account invoices must be settled within 30 days of receipt of goods.
G.) A processing fee of 3% will be added to card payments over €1000 excluding vat.
5. Fair Trading and Data Protection
Our quotes are provided on the basis that it's contents shall not in whole or in part by any means including electronic, written or verbal be communicated or conveyed to any third party including other sign manufacturing companies without the written permission of Flynn Letters Limited t/a Flynn Signs & Display.
All work carried out subject to our terms and conditions. Please be mindful there is a time and cost involved in creating your specification. If you wish to pass our quote on to another party you must make this request in advance in written format or via e-mail to firstname.lastname@example.org.
Your artwork containing any supplied or purchased images will be kept on file for your further use should you need it. In the event that you do not wish this to happen. Please request at time of order and we will delete your information on completion of your work